Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
WHY AND WHEN YOUR CONSENT IS NECESSARY
When you register as a patient of our practice, you provide consent for our doctors and practice staff to access and use your personal information so they can provide you with the best possible care. Only staff who need to see your personal information will have access to it and if we need to use your information for anything else, we will seek additional consent from you to do this.
WHY DO WE COLLECT, USE, HOLD AND SHARE YOUR PERSONAL INFORMATION
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
WHAT PERSONAL INFORMATION DO WE COLLECT?
The information we will collect about you includes your:
- Names, date of birth, addresses, contact details
- Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- Healthcare identifiers
- Health fund details
DEALING WITH US ANONYMOUSLY
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION
Our practice may collect your personal information in several different ways.
- Directly from you when you provide your details to us. This might be via a face to face discussion, telephone conversation, registration form or online form
- When you make your first appointment our practice staff will collect your personal and demographic information
- During the course of providing medical services, we may collect further personal information.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- Your guardian or responsible person
- Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- Your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
WHEN, WHY AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION
We sometimes share your personal information:
- With third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers (these third parties are required to comply with APPs and this policy)
- With other healthcare providers
- When it is required or authorised by law (eg court subpoenas)
- When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- To assist in locating a missing person
- To establish, exercise or defend an equitable claim
- For the purpose of confidential dispute resolution process
- When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
EMAIL AND SMS
Our practice utilises email and SMS as methods of communication to patients. Such communication may include:
- Confirmation of appointments
- If we are unable to reach a patient over the phone
- Surgical / procedure quotations
- Updates from the practice, including newsletters
- Copies of requests i.e. pathology, radiology, audiology requests
The total security of communication via email and SMS cannot be guaranteed. By providing an email address and mobile phone number, a patient acknowledges the risks and consent for their email and mobile phone number to be used for this purpose.
HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION
You have a right to seek access to, and correction of the personal information which we hold about you.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’:
We will normally respond to your request within 30 days.
HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION
Your personal information may be stored at our practice in various forms, such as:
- Paper records
- Electronic records
- Photos / Videos
- Audio recordings
Our practice stores all personal information securely.
HOW CAN YOU LODGE A PRIVACY-RELATED COMPLAINT, AND HOW WILL THE COMPLAINT BE HANDLED
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to reception@ironinfusionclinic.com.au. We will then attempt to resolve it in accordance with our resolution procedure. We will normally respond to your request within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
UPDATES TO THIS POLICY
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.
CONTACT DETAILS
Facial Plastic Surgery Pty Ltd trading as Iron Infusion Clinic Australia
Suite 1A Arcadia Chambers, 1 Roydhouse Street SUBIACO WA 6008
Phone: 08 9382 4800
Email: reception@ironinfusionclinic.com.au
Website: www.ironinfusionclinic.com.au
DIGITAL / WEBSITE PRIVACY POLICY
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymiSed string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
WHO WE SHARE YOUR DATA WITH
If you request a password reset, your IP address will be included in the reset email.
HOW LONG WILL BE RETAIN YOUR DATA
SIf you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recogniSe and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE YOUR DATA IS SENT
Visitor comments may be checked through an automated spam detection service.